Welcome to
The Hong Kong Association of Banks

Due to the temporary electricity supply of our office building, HKAB’s email service will be temporarily suspended from 22:00 on 8 November to 23:59 on 9 November 2025 (Saturday to Sunday). During this period, senders will receive a "bounce-back notification” and their emails will NOT be received by HKAB. Please avoid sending emails to HKAB mailboxes during the suspension period and in case your email is bounced back, please re-send your email to us when the service resumes at 00:00 on November 10, 2025. We apologize for any inconvenience this may cause and appreciate your understanding.

HKAB was created by The Hong Kong Association of Banks Ordinance, Cap.364 in 1981 to replace the Exchange Banks' Association. The Ordinance provides a framework for the Government to exchange views with the banking sector for the further development of the industry.

The Code of Banking Practice is a non-statutory Code issued on a voluntary basis and is updated from time to time in response to market developments and new or changes to relevant laws and regulations.

Click here to learn more useful industry guidelines on customer experience